PRODUCT DISCLAIMER

All colour pigment JBay Fin Design fins may vary in color due to the use of custom mixed pigments. JBay Fin Design attempts to feature all of its products as accurately as we can; colors, prints & styles are displayed as precise as possible. Fins with a print or pattern on them will vary, no two are alike due to where the fin is cut out of the fabric print panel. Each batch of fins comes from a large panel and are cut to utilize the most out of the panel as possible, with minimal waste. What we feature on our website is our best representation of what each print features and we do our best to be as consistent as possible.

SHIPPING 

JBay Fin Design ships all domestic orders via The Courier Guy and international orders via Aramex. Shipping & handling charges are based on the quantity/weight/volumetric weight of items purchased.

For all purchases of items that are currently in stock, please allow 24hrs for shipping. You will receive an email confirmation once your order has shipped.

For all custom orders, please allow 14 business days for JBay Fin Design to ship your items. You will receive an email confirmation once your order has shipped.

For International orders, customers are responsible for all import duties and custom fees within their own country. JBay Fin Design is not able to identify how long any order will take to arrive once it reaches customs in your specific country.

RETURN POLICY

If for any reason you are not satisfied with your purchase, you have a period of 7 days from receipt of the order to contact us regarding the return of the item. To make a return the product must be unchanged and is to be returned unused in its original packaging.

The customer must cover the cost of the courier service for returns. For international returns Aramex or DHL are recommended. JBay Fin Design does not take responsibility for any lost items. Items that don’t reach us won’t be refunded or exchanged.

On receipt of the item, JBay Fin Design will verify that the above conditions are met and the cost of the product will be refunded via the same method used for the original payment.

No item can be returned without prior authorization from JBay Fin Design.

How to make a return

Send an email to jbayfindesign@gmail.com with the following information:

Name
Email
Order Number
Article to be Returned
Reason for Return

On receipt of the above information we will contact you to make the return.

Item may be sent to:

JBay Fin Design
95 Mimosa Street
Wavecrest
Jeffreys Bay
6330
South Africa

Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. JBay Fin Design is not responsible for lost returns.

Replacements

Only defective or damaged items will be replaced.

In order to make a replacement, the article must be unused.

Items to be replaced must be shipped in their original packaging.  JBay Fin Design will cover the costs of returning the item and the shipment of a replacement item.

How to receive a replacement

Send an email to jbayfindesign@gmail.com with the following information:

Name
Email
Order Number
Article to be Replaced
Reason for Replacement

On receipt of the above information we will contact you to make the replacement.

Item may be sent to:

JBay Fin Design
95 Mimosa Street
Wavecrest
Jeffreys Bay
6330
South Africa

Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. JBay Fin Design is not responsible for lost returns.

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